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Frequently asked questions
General
At Posh Cleaning LLC, a deposit is required to secure your cleaning appointment. Deposits must be paid via debit or credit card prior to the service date. Please note that all deposits are non-refundable, ensuring your scheduled time is reserved exclusively for you. This policy helps us maintain a reliable and efficient booking system while providing you with professional and timely cleaning services.
At Posh Cleaning LLC, we require a minimum of 48 hours' notice if you need to cancel or reschedule your cleaning appointment. This allows us to adjust our schedule and offer your slot to other clients. Cancellations made on the day of the appointment will incur a $40 cancellation fee. We appreciate your understanding and cooperation to ensure smooth and efficient service for all our customers.
Yes, Posh Cleaning LLC provides discounts for recurring cleaning services. To ensure you receive the best pricing tailored to your needs, please contact us directly to discuss your specific requirements and available discount options. Our team is committed to offering flexible and competitive rates for clients who schedule regular cleanings, helping you maintain a consistently pristine environment while maximizing value.
No, you do not have to be home during your cleaning appointment with Posh Cleaning LLC. Many clients choose to provide detailed instructions for our cleaning professionals in advance, allowing us to tailor the service to your specific needs. . Rest assured, once the service is complete, our team will securely lock up your premises before leaving, giving you peace of mind about your property’s safety.
For liability and safety reasons, Posh Cleaning LLC does not move heavy or large furniture items such as refrigerators, ovens, dining tables, beds, dressers, or similar pieces. Our team focuses on delivering thorough cleaning around existing furniture to ensure your space looks its best while minimizing any risk of damage or injury. If you require furniture to be moved, we recommend arranging this prior to your cleaning appointment to help us provide the most efficient and effective service possible.
At Posh Cleaning LLC, quotes for cleaning services are determined based on several key factors specific to your home. These include the total square footage, the number of bedrooms and bathrooms, and the overall condition of the property. Because every home is unique, these elements help us tailor our pricing to meet your specific needs accurately.
Yes, Posh Cleaning LLC is committed to your complete satisfaction with our cleaning services. If for any reason you are not fully satisfied with the quality of our work, please contact us within 24 hours of your service. We will promptly address any concerns and make it right to ensure your home or office meets your expectations. Your peace of mind and trust are our top priorities.
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